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Provide excellent service at all times in order to ensure a positive experience for all employees.
Take internal calls and web based queries and provide best resolution business support.
Log all inbound calls and updates into a call logging & case management system.
Provide guidance to employees on HR procedures and system.
Give first line guidance on HR policies to employees.
Provide Employment verification letters.
First line of support for payroll queries.
Fluent in Spanish, both verbal and written.
Strong written and oral communication skills and the ability to communicate with people from different levels of the organisation and across the different lines of business.
General IT/ MS Office skills are essential; practical knowledge of HR IT Systems (Oracle, Siebel) desirable.
Experience of working within a customer services environment.
An overall knowledge and experience of providing a HR service is desirable, particularly within the financial services industry in a contact centre environment, but not essential.